Manage AI Doubt Queries

AI Doubt Queries 

This section explains how admins can view and manage learner doubt queries submitted through the Doubt Query feature.

Accessing Queries

1. Log in to your admin panel.

2. Click Queries from the top menu.

You will see a list of all learner doubts raised on the platform.

Dashboard Overview

The dashboard shows a summary of all queries:

• Total Doubts – Total number of queries raised

• Doubts Asked to AI – Queries answered by AI

• Doubts Asked to Staff – Queries sent to support staff
  

Query Status Tabs

Queries are grouped by status for easy tracking:

• Unassigned – Queries not yet assigned

• AI Response – Queries answered by AI

• Active – Queries currently in progress

• Pending – Waiting for action or response

• Resolved – Queries marked as resolved

• Closed – Completed queries
  
  

Click any tab to view queries under that status.

Viewing Query Details

Each query displays:

• Learner name

• Query text

• Attached files (if any)

• Time since submission

Click a query to view full details and manage its status.

Reports and Export

From the Queries section, admins can:

• View topic-wise reports

• Track doubt resolution trends

• Export doubt data as Excel for reporting or analysis

With everything organized in one view, handling learner doubts becomes quick and manageable.